Shipping policy

Order Processing

All SYSIV items in this release are premade and ready to ship.

Orders are typically processed and shipped within 1 business day. During launch periods or higher order volume, please allow up to 2 business days for processing.

Once your order has shipped, you will receive a shipping confirmation email with any available tracking information.

---

Shipping & Delivery

Delivery times vary depending on the shipping method selected at checkout.

Estimated delivery times after shipment are generally:

• Canada: approximately 2–7 business days
• USA: approximately 5–12 business days
• International: approximately 7–20 business days, where available

These are estimates only. Carrier delays, customs processing, weather, and peak shipping periods may affect delivery times.

---

Tracking

Tracking availability depends on the shipping service selected at checkout.

If your shipping method includes tracking, your tracking number will be emailed to you once your order has been fulfilled.

---

Incorrect Shipping Addresses

Customers are responsible for entering the correct shipping address at checkout.

If you notice an address mistake, contact sysivhelp@gmail.com immediately. We can only make changes before the order has been fulfilled or shipped.

Once an order has shipped, we cannot guarantee that the shipping address can be changed.

---

Lost / Stolen Packages

If your package appears to be lost in transit, contact us at sysivhelp@gmail.com and we will assist with the carrier investigation where possible.

SYSIV is not responsible for packages that are lost or stolen after being marked as delivered by the carrier.

---

Shipping Delays

Once an order has been handed over to the shipping carrier, delivery times are outside of SYSIV's direct control.

Carrier delays do not qualify for cancellations or refunds.